We take pride in our products and we hope that you are happy with your purchase.
We are not able to offer an exchange or refund on made-to-order, bespoke and/or personalised items. The vast majority of our products are made-to-order, bespoke and/or personalised.
In respect of products which are not made-to-order, bespoke and/or personalised, if you are not satisfied with your purchase, you can return it to us within 14 days of receipt and we would be happy to offer you an exchange or refund.
We are not able to offer an exchange or refund on items which have been used, marked and/or damaged, items worn next to the body, items with a seal for health protection and hygiene reasons that has been removed or broken, and/or items that are not in their undamaged original packaging.
In respect of products which are not made-to-order, bespoke and/or personalised, if you wish to cancel and return your purchase, please contact us by email. You will be given instructions about where to return the products which must be made without undue delay and in any case within 14 days of notifying us.
Products to be returned will only be accepted if they are unused, unmarked and undamaged, with the original protective/hygiene seal/film in place and the original labels/tags attached, in their undamaged original packaging, together with proof of purchase. We will consider the condition of the products being returned when making a refund. We recommend that you use a recorded delivery service.
When the product has been received and checked, a refund for the product will be issued within 14 days of receipt by us of the product; this may mean that you will be contacted for repayment details. If the order has been paid for by use of a credit/debit card, the refund can only be made to the credit/debit card used. Please note that in circumstances where you wish to return or exchange your order for personal reasons including a change of heart, you will be responsible for any delivery charges relating to the return or exchange.